1. INFORMATION WE COLLECT
1.1. Colin Smith Decorating Ltd collect information about you when you use the Website and/or contact us whether by email, telephone, post or otherwise. Most commonly the information is collected when you complete and submit on-line forms (for example, “contact us” forms), subscribe for marketing materials or newsletters and when you provide your details during the contact Colin Smith Deocrating Ltd page or button.
1.2. The information may include your name, business address, home address, job title, telephone number and email address and information on services or products that you or your organisation has asked to be provided or will deliver to us. For customers and suppliers Colin Smith Decorating Ltd will in addition process relevant billing details, e.g. VAT number, together with purchase/delivery history.
1.3. Colin Smith Decorating Ltd may use “cookies” to collect information about your visit(s) to the Website via your IP address.
2. HOW WE USE INFORMATION
2.1. Colin Smith Decorating Ltd use the information collected via our Website to provide the services you have requested, e.g. to send you marketing materials, newsletters or answering requests in “contact us” forms. Colin Smith Decorating Ltd also use personal information to send marketing materials and newsletters when the information is provided to us if you have asked to be provided with these services.
2.2. Colin Smith Decorating Ltd use information about customers or suppliers and you as the contact person in order to provide services or products which your organisation has ordered from us or is going to deliver as a supplier. Colin Smith Decorating Ltd will from time to time also use such information, including for potential customers, for purposes such as offering other products or services, to send customer satisfaction surveys or to establish a new business relationship with you or your organisation.
2.3. Colin Smith Decorating Ltd will share information with relevant affiliates for internal administrative purposes. Such transfer is e.g. taking place when necessary for the production or delivery of ordered products and services.
2.4. Colin Smith Decorating Ltd will also share information with external parties when relevant for the specific services. Most commonly, it will be when an external agency is handling marketing activities or customer satisfaction surveys on our behalf, as part of the delivery of necessary IT services such as data hosting or if delivery of products is handled by an external freight company.
2.5.1 Google analytics for website analytics: https://policies.google.com/privacy?hl=en Data is stored for up to five years and more on this may be found within our cookies policy
2.5.2 Our social channels:
2.5.3 Google Tag Manager for code snipped management https://support.google.com/tagmanager/answer/7157428?hl=en
2.5.5 Hotjar for Visitor Session and feedback tool https://www.hotjar.com/legal/policies/privacy
3.1. Colin Smith Decorating Ltd register how you navigate around this Website, so Colin Smith Decorating Ltd can become smarter as to how the Website is used. The information is only used to improve the Websites’ content and functionalities and Colin Smith Decorating Ltd receive the information with the help of a file called a “cookie”. A cookie is a text file that is sent to your browser from our Website and saved on your computer, phone or whichever device you use to access the internet. Cookies have many uses, but basically, they are used to save information about your activity on the internet.
3.3 This Website uses the following types of cookies:
3.3.1 Essential Cookies – are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts and payment processing. We use essential cookies to enable certain functions on our Website.
3.3.2 Performance cookies – are used in the tracking of how you use a website during your visit, without collecting personal information about you. Typically, this information is anonymous and aggregated with information tracked across all site users, to help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services. We use performance cookies on our Website.
3.3.3 Functionality cookies – used in collecting information about your device and any settings you may configure on the website you’re visiting (like language and time zone settings). With this information, websites can provide you with customised, enhanced or optimised content and services. These cookies may be set by the website you’re visiting (first-party) or by third-party service. We use functionality cookies for selected features on our Website.
3.3.4 Targeting/advertising cookies – used in determining what promotional content is more relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or to limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting (first-party) or by third-party services. Targeting/advertising cookies set by third-parties may be used to track you on other websites that use the same third-party service. We use targeting/advertising cookies on our Website.
3.4. Cookies delete themselves after a certain number of months (can vary), but are automatically updated when you visit the Website again.
3.5. You can use the settings within your browser to control and delete cookies that are set on your computer. However, please be aware that if you set your browser to reject cookies, you may not be able to enjoy all of the features on the Website.
4. LEGAL GROUNDS FOR USING INFORMATION
4.1. Colin Smith Decorating Ltd processes your personal information with your consent when you have subscribed for marketing materials and newsletters, typically provided by you in online forms on our Website or in campaign materials. You may at any time withdraw consent to receive marketing materials or newsletters. This will typically be possible in an unsubscribe functionality in the footer of marketing emails. Otherwise you can always unsubscribe by sending an e-mail to firstname.lastname@example.org
4.2 Where allowed, Colin Smith Decorating Ltd may also send marketing materials / customer satisfaction surveys or contact you in order to establish or continue a business relationship with the organisation you are working for. Colin Smith Decorating Ltd will only process your personal data when Colin Smith Decorating Ltd deem to pursue a legitimate interest in doing this and your fundamental rights do not override such interest, e.g. if you are a contact person at our customer or potential customer and Colin Smith Decorating Ltd believe the communication is relevant for the organisation you are working for.
4.3. Colin Smith Decorating Ltd processes personal information about you if you are a customer or supplier when it is necessary to fulfil the contract that Colin Smith Decorating Ltd has entered into with you. If you are a contact person at our customer/supplier, Colin Smith Decorating Ltd will typically also process personal information about you in order to fulfil such a contract. Colin Smith Decorating Ltd does not ask for your consent to process personal data when it is necessary to manage such a customer relationship. Colin Smith Decorating Ltd does not believe that this method of processing disadvantages you in any way.
4.4. Processing of billing information such as VAT number and purchase/delivery history is needed to comply with legal obligations relating to tax and book keeping legislation etc.
5.1. Colin Smith Decorating Ltd has implemented appropriate organizational and technical security measures to protect your personal data. Colin Smith Decorating Ltd stores personal data on servers located in secured facilities, and our security measures are evaluated on an ongoing basis. Your personal data is, among other measures, protected by antivirus software and firewalls.
5.2. Only employees with a work related need will have access to your personal data and Colin Smith Decorating Ltd secures that the eventual third party service providers with access to data are under strict confidentiality obligations.
5.3. Transmission of information via the internet is unfortunately not completely secure. Although Colin Smith Decorating Ltd does its best to protect your data once it is received, Colin Smith Decorating Ltd cannot guarantee the security of your data transmitted via the internet, e.g. through this Website. Any transmission is therefore at your own risk.
6. LINKS TO OTHER SITES
6.1 Colin Smith Decorating Ltd may provide links to other websites which Colin Smith Decorating Ltd believe may be of interest to you. Please be aware that Colin Smith Decorating Ltd is not responsible for the content or privacy practices of such other websites. Colin Smith Decorating Ltd encourages its users to be aware when they leave the Colin Smith Decorating Ltd Website and to read the privacy statements of any other website that collects your personal information.
7. YOUR RIGHTS
7.1. Colin Smith Decorating Ltd will not keep the information in its systems for any longer than is necessary for us to meet the purpose of holding that information.
7.2. You have at any time the right to request a copy of the personal data that Colin Smith Decorating Ltd hold about you or to object to the processing of such data.
7.3. If you have any questions about privacy or wish to exercise any of the above mentioned rights, please send an e-mail to email@example.com
Alternatively, please write to us at:
Colin Smith Decorating Ltd
Unit C, 6 Barnpark Drive
or telephone us on 07975 954 285